Charles Farrior                                                          img_0297




  • Customer Solutions, Innovation, Consultative Strategies, Leadership, Business Owner
  • Procurement, Program Management, Business Operations, Analysis, Author


- Created ERP workload analysis and cost model for 3 organizations totaling 1500 employees to gain funding ($11M/yr), justify current funding ($95M/yr), led change mgt and transformed processes

- Created program management metrics system to provide dashboard analytics for Executive review leading to program rating and solutions; provided multiple organizational analyses driving solutions

- Led Lean of processes on troubled multi-billion dollar program to reduce process time by ~ 60%

- Self-Assessment Lead and certified Baldrige Examiner; improved organization performance 165%

- Designed and implemented new process to negotiate and award complex highly visible system design within 35 days to meet customer need; time cut by 65%

- Nominated for Hammer Award for process innovation improving sourcing/purchasing system quality by 35%

- Provided prototype solution that integrated critical requirement on contract in 2 days

- Instituted controls and processes in supply chain system and turned status from red to green in 6 months

- Led implementation or design of 3 different Eprocurement systems


- Career negotiations ~$60B

- Established Customer Contracting by Communication C3 Initiative improving communications with customer allowing for better requirements and more concise contracts.  Reduced time ~20%

- Managed Best Value and Source Selection advisory councils, resulting in protest proof decisions

- Supervisory Contracting Officer of USS COLE construction (~$450M); Corporate Administrative Contracting Officer when USS COLE reconstructed (~$320M)

- Negotiated generational segregable issues of mesothelioma, windstorm, and environmental clean-up; multiple programs and contracts impacts of ~$12B

- Voting member on Award Fee Board for multibillion dollar construction program

- Approved purchasing system/strategic sourcing processes and agreements ~$2.5B

- Resolved work stoppage on $1.5B program using Lean

- Briefed Assistant Secretary of the Navy (RD&A) and Assistant Secretary of the Army (ALT)

- Signed agreement with USD (ALT)


- Authored and published leadership book, 3.6 Leadership, to provide leadership tools and encourage setting of professional and personal goals and priorities.

- Managed business and financial operations for Center w/930 employees supporting $20B in obligations

- Managed and directly led over 200 employees at one time

- Created novel ways to recognize employees including self-funded awards system

- Created 3.6 Approach to Leadership and over 20 other topics for leadership development

- Presented research on civilian workforce retention at NPS Acquisition Research Symposium

- Wrote Organization’s (~400 empl) 1st strategic plan; and future strategic/business plans

- Member of Northrop Grumman Corporate Joint Management Council during corporate merger; actioned corporate merger projects/initiatives to support an efficient transition

- Presented many leadership, technical training sessions and briefings to Government and Industry

- Provided mentorship to over 50 individuals to encourage career development

- Designed and implemented speed coaching to improve employee engagement and employee career development; >60% either initiated or completed career action plan as a result of coaching

- Negotiated labor/management agreement; served on partnership council; mitigated labor issues

- Project lead on recommendations on cost of human resource cuts for 1500 person organization

- Managed Lean Six Sigma and Leadership Development programs for 930 employee organization

Customer Focus

- Instituted Customer Tours to improve mission connection with employees by leveraging trust 

- Initiated Industry Communication Events to improve industry relationships for ~600 companies

 - Restructured troubled customer Information Technology program slashing process time by 87%

- Provided sole financial capability assessment on Ch. 11 contractor for ~$500M international contract resulting in award and performance; Congressional approval; briefed Egypt Dir of Procurement

- Created targeted  senior level customer satisfaction survey yielding high response feedback on service provided.  Both communications and service improved

- Created stay survey for tool in employee retention to combat high attrition rate; Improved 40%

- Created Employee Expected Value model to ensure acceptable customer service level provided

- Led creation of Human Capital training system (virtual and classroom) for growing customer of 1700


 Work Experience (Civilian)

11/16 to Present, Author, Owner, and Consultant Solution Designer, Charles Farrior Solutions

2/16 to 10/16, Deputy Army Contracting Command (ACC-RSA), Business Management

4/14 to 2/16 Deputy Army Contracting Command (ACC)-RSA Contracting Center for Services Contracting

7/12 to 4/14 Director, Operations & Services Contracting, ACC-RSA Contracting Center

7/10 to 7/12 Army Senior Service College Fellowship Program and Developmental Assignment

3/08 to 7/10 Business Management Director, ACC AMCOM Contracting Center

9/02 to 3/08 Business Manager, Army PEO STRI, Targets Management

9/95 to 8/02 Corporate (Supv) Administrative Contracting Officer (CACO), Naval Sea Systems Command

5/94 to 8/95 Supervisory Contract Specialist, Naval Sea Systems Command

9/91 to 5/94 Contract Specialist, Naval Sea Systems Command


MBA, Business Administration, Mississippi College
BBA, Finance, Mississippi State University


  • Certified Professional Contracts Manager (CPCM)
  • Leadership Coaching 2017
  • Cornell University Certification of Executive Leadership 2011
  • Army Senior Service College Fellowship Program 2011
  • Leadership Development Program, Center for Creative Leadership 2009
  • Developing Executive Leadership, American Management Association 2007
  • DAWIA Level III Contracting (highest)
  • DAWIA Level III Program Management (highest)
  • Leadership in Acquisition Environment, Defense Acquisition University 2010
  • Unlimited Contracting Officer Level
  • NCMA Fellow


  • Army Superior Civilian Service Award 2010 and 2016
  • Employee of the Quarter 2006
  • Navy Meritorious Unit Commendation 2003 and 1996
  • Amphibious Warfare Award 2000
  • Employee of the Year 1998
  • Top 40 Under 40 1996
  • Civilian of the Quarter 1994


Publications: Book, 3.6 Leadership, Jan '18, Contract Management, (3 articles '97, '98, '03), Book, Simple Business for People Simply Out of Time, Oct '02; Naval Postgraduate School Research Symposium Proceedings May '11, The Redstone Rocket, Aug ‘16

Presentations: Numerous multi-disciplined Army, Navy, NCMA, DCAA, and NDIA Conferences and meetings, Naval Postgraduate School Research Symposium May '11

Community Service:  President, Vice-President, and Board member in support of civic and professional organizations including NCMA, and being on the National Board for a collegiate Alumni Association